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Privacy Policy

CoachNections – Your Path, Your Power, Your Journey.

Last updated: 12/12/2025

CoachNections (“we”, “our”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, protect, and store your personal information when you visit our website or use our coaching services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Contact preferences

  • Client intake information

  • Responses to questionnaires

  • Payment information (processed securely by payment providers)

  • Any messages or communications you send us

B. Automatically Collected Information

When you visit the website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Pages visited

  • Time spent on the site

  • Cookies and tracking data

  • Approximate location

C. Coaching Information

If you become a client, we may collect additional information related to:

  • Personal goals

  • Challenges

  • Notes from sessions

  • Progress updates

This information is strictly confidential.

2. How We Use Your Information

We may use your information to:

  • Provide coaching and support services

  • Communicate with you about bookings, updates, and sessions

  • Process payments and manage your account

  • Improve our website and services

  • Send newsletters or marketing messages (only with consent)

  • Maintain internal records

  • Comply with legal and regulatory obligations

We never sell your data to third parties.

3. Lawful Basis for Processing (Required for GDPR)

We process your information under the following lawful bases:

  • Consent – when you fill in forms or sign up voluntarily

  • Contract – to deliver coaching services you purchase

  • Legitimate interest – improving services, preventing fraud

  • Legal obligation – complying with UK/EU/US law

4. How We Store and Protect Your Data

We take data security seriously.

Your data may be stored:

  • On secure, encrypted systems

  • In password-protected internal files

  • Through trusted third-party providers (Wix, Stripe, Google Workspace, etc.)

We use industry-standard security measures to prevent:

  • Unauthorised access

  • Loss

  • Misuse

  • Data breaches

However, no system is 100% secure, and you acknowledge this when using the site.

5. Sharing Your Information

We may share your information only with:

  • Payment processors (e.g., Stripe)

  • Website hosting providers (Wix)

  • Communication tools (email services)

  • Legal authorities if required

We do not share, sell, or rent your personal information to third parties for marketing.

6. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve site performance

  • Analyse traffic

  • Remember your preferences

  • Track session behaviour

You can disable cookies in your browser settings, but the site may not function fully.

A separate Cookie Policy can be provided if required.

7. Your Rights (UK & EU GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion (“the right to be forgotten”)

  • Restrict processing

  • Withdraw consent at any time

  • Request a copy of your data

  • Object to certain processing activities

Contact us using the details below to exercise your rights.

8. Data Retention

We keep your data only as long as necessary:

  • Coaching notes: up to 24 months after sessions end

  • Financial records: 6 years (legal requirement)

  • Contact inquiries: up to 12 months

  • Website analytics: varies by provider

9. Children’s Privacy

This website is not intended for individuals under 18 years old.
We do not knowingly collect data from minors.

10. International Data Transfers

Your data may be stored or processed outside the UK/EU.
We only use providers that follow GDPR-compliant safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.

12. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

CoachNections – Data Protection Officer
Email: ______________________________
Phone: ______________________________

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